Nesa Services Pty Ltd understands the value of customer privacy and adheres to the best practices when it comes to handling your personal information.
Nesa Services Pty Ltd. ABN 54 601 223 296 may be referred to as "Nesa Services", "Nexa Homes", "we", "our" and "us" in this context.
The facts on how we collect, use, and disclose information about you are outlined in this Privacy Policy. To the extent that the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act") apply to us, we adopt and are bound by them.
We reserve the right to alter or update our Privacy Policy at any time. The most recent version of our Privacy Policy may be seen on our website at https://nexahomes.com.au/ at any time.
We recognise and respect your privacy concerns, particularly when it comes to the use and sharing of personal information.
Privacy compliance
This Privacy Policy explains how we collect, use, store, and disclose 'personal information,' as well as how to contact us if you have any questions.
The Privacy Act 1988 (Cth) (Act), which contains the Australian Privacy Principles, governs our actions (APPs). The Privacy Act and the APPs should be read in combination with this Privacy Policy. The Australian Information Commissioner's website (http://www.oaic.gov.au/) has a copy of the APPs.
Why do Nexa Homes collect your personal details?
Nexa Homes collects your personal information to provide you with products and services, inform you about them, comply with contractual and other legal obligations, run promotions and other marketing activities, or administer Nexa Homes relationship with you by responding to your inquiries and informing you about Nexa Homes events, products, and services that may be of interest to you.
What will be done with your personal information?
Personal data gathered from you may be used for the following purposes:
Delivering direct marketing materials to you;
Distributing information to you in the form of a newsletter;
Dealing with your inquiries;
Respond to inquiries and give information or advice on current and new goods and services;
To evaluate the functioning of our website and make improvements to its operation; and
Properly handle and respond to any complaints you may have.
What methods do we use to get your personal information?
Personal information is collected in a variety of ways, including:
directly from you whether you submit it to us or our agents, contractors over the phone, application forms, customer satisfaction surveys, contracts, or any other document you provide to us;
through our website or when you interact with us online (including through our or third-party monitoring of Social Media Sites, sites connected to our Social Media Sites, and discussion forums);
based on publicly accessible information; and
From our own files/ Nexa Homes Planner app.
How will my personal data be shared with others?
We will only release your personal information for the purposes outlined in this Privacy Policy unless otherwise authorised by the APPs.
We may share personal information we gather in the following ways:
to our subsidiaries, affiliates, contractors, or agents;
to those about whom you were notified at the time your personal information was acquired;
to our experts in the field;
to our marketing agencies;
to companies that buy all or part of our assets or operations; and
to the authorities in charge of the governance and regulation
What security measures are being taken to protect and store your personal information?
Your personal information may be stored digitally, in hard copy, or both.
We work hard to protect the security, integrity, and privacy of personal information given to our site, and we update our security procedures regularly to keep up with new technology.
In line with this Privacy Policy, we shall make reasonable efforts to secure and preserve the security of your personal information against unauthorised access, loss, disclosure, or alteration. However, we cannot guarantee that unauthorised access to your personal information will not occur while it is being transmitted to us or after it is received.
We only store your personal information for as long as it is required to comply with any laws and is essential for the reasons for which it was acquired. We shall make reasonable efforts to delete or misidentify personal information that we no longer require, based on the circumstances. Depending on the type of personal information held, these measures may differ.
The provision of personal information by you is at your own risk. We shall make reasonable efforts to ensure the security of your personal information on our systems as soon as we receive it.
Will your personal information is utilised for direct marketing?
In line with relevant regulations such as the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006, if we obtain your personal information directly from you, we may send you marketing communications and targeted advertising on an ongoing basis by email and telephone. You can opt-out of receiving marketing communications from us at any time by emailing us at info@nexahomes.com.au or using the opt-out options given in the marketing communications, and we will remove your name from our marketing list.
How can you request access to the correction of your personal data?
You have the right to request access to the personal information that we have on file. Before disclosing or modifying any personal information, we may ask that you submit your request in writing and provide some kind of verifiable confirmation of identification.
We are committed to maintaining the accuracy of your personal information; if you believe the information we have on you is inaccurate, incorrect, or out-of-date, please contact us at 02 9119 4945/ info@nexahomes.com.au.
We may charge you a reasonable fee for searching and providing access to your personal information on our portal without our knowledge. We will not charge you for making the request or updating your personal information.
Is it true that Nexa Homes uses 'cookies'?
Yes. Nexa Homes may collect information using cookies, tags, web beacons, navigational data collecting (log files, server logs, and clickstream data), and other storage technologies when you use its website(s) and/or app(s). Nexa Homes, for example, may gather information such as the date, time, and duration of visits, as well as which web pages are visited. Except when it is accessed via links in a Nexa Homes e-message or where you have identified yourself, this information is typically not linked to your identity. Nexa Homes may utilise information about your user experience to better identify what goods or services you would find useful.
To assess the performance of its website and mobile applications and to provide targeted ads, Nexa Homes has implemented various analytic programs provided by third parties, including Facebook Pixel, Facebook Custom Audience, and Google Analytics features based on Display Advertising (Display Network Impression Reporting, Google Analytics Remarketing, and Demographics and Interest Reporting). These third parties may use cookies (or similar technologies) to deliver targeted advertising on websites or mobile applications using the information acquired for these purposes, which is aggregated and de-identified.
Use of Location Data
Nexa Homes may collect and use location data from your device, including precise GPS-based location, only when necessary and with your consent.
We use location services for the following purpose:
To accurately identify the building or worksite location so that our contractors and field workers can efficiently plan, navigate, and perform their tasks on-site.
This information is only collected while the app is in use (foreground or background, depending on permissions granted) and is never shared with unauthorised third parties. We do not use your location data for marketing purposes.
You can choose to allow or deny location access through your device settings. However, disabling location services may limit certain functionalities of the app, especially those involving on-site work coordination.
Changes to the Privacy Policies
This policy is subject to change as we strive to keep our Privacy Policy up to date. Please check our Privacy Policy regularly.
How to Get in Touch
If you have any questions or issues about our Privacy Policy or how we utilise your information, please contact us at:
Nesa Services Pty Ltd.
501 Level 112/25 Solent Circuit, Baulkham Hills NSW 2153, Australia
Include your name, email address, and/or phone number, as well as a detailed description of your concern. We will recognise your complaint and react to you within a fair timeframe. If you believe that we have failed to address your complaint satisfactorily, we will advise you of the next measures you might take.
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